Who should I contact in my area? +
We have Sales Representatives and franchised distributors in most of North America, including Mexico and Canada. Locate them through our on-line listing: Reps & Distributors. For territories where we do not have representatives and distributors, please feel free to contact us directly.
Do you keep inventory in United States? +
Yes, large inventory is stored in our California warehouse and at our franchised distributors'. Constant inventory reviews are implemented to assure on-time delivery and stock integrity.
What is your standard lead time? +
For products in stock, we will ship them out within 3 days once the PO is clear. For products made to order, normal lead time is between 6~ 8 weeks.
How can I get samples? +
Most samples of our products are available at no cost. Complete and submit the sample request form online, our sales representatives will process your inquires in a daily basis.
Do you accept credit card payments? +
Yes, we accept VISA and MASTER cards. When placing purchase orders, our Account Managers will provide a form for you to fill out with your card number and all necessary information.
How do I set up payment terms with American Bright? +
You need to provide your trade references and banking information in order to set up terms. Contact our Sales personnel and obtain necessary forms. Your signature on the Bank Authorization Form is important and helps to expedite the process. Usually the whole process takes about 1-2 weeks depending on the response of your banks and trade references. Once it is authorized, our Account Manager will inform you the status of your account.
Do you accept oversea orders or drop ship to oversea locations? +
Yes, we accept orders from most of the oversea countries and we can also drop ship to your oversea locations.
Do you provide warranty? +
We provide limited warranty for all the lighting products based on reasonable usage and used in accordance with direction provided. Please use the product pages for more details regarding to the term and time period.
In the case of a possible warranty claim and as a condition to American Bright Lighting’s obligation under this Limited Warranty, the purchaser must (1) call and request an RMA (Returned Material Authorization) Number, (2) Return the product (Freight Prepaid after one year from the date of purchase) at the purchaser’s expense, together with the original invoice or copy of the receipt of purchase.
Return and refund? +
For any defect or dissatisfaction, please contact your local distributors or retails for return and refund.
How can I claim for rebates? +
We have updated utility rebate information on each product page. For more details, please contact your local utilities.